Application Support Officer - Capital Markets

Job Title: Application Support Officer - Capital Markets
Contract Type: Full Time
Location: Sydney C B D
Salary: $80000.00 - $100000.00 per annum
Start Date: 2019-10-03
Reference: JO-1910-534712
Contact Name: Alex Nguyen
Contact Email:
Job Published: October 03, 2019 17:15

Job Description

Australian household name going through a period of growth are partnering with Talent to engage Application Support Officer with a strong background in Investment Management to support their internal systems/applications.

You will be responsible for:
  • Providing accurate incident resolution and service request management within timeframes defined in any agreed service or operational level agreements, meeting or exceeding internal client expectations.
  • Provide Level 2/3 support for all issues.
  • Assist with system maintenance and monitoring across a diverse range of applications and business systems.
  • Alerting management of any situation trends eg: repeating faults that lead to repeated fixes, etc.
  • Develop and maintain documentation relevant to systems support, including system administration and support procedures and training materials.
  • Provide input towards continuous improvement.
  • Assist with the development, testing and implementation of changes to systems, including changes arising from software upgrades or business improvement processes.

Requirement of the Candidate:
  • Previous experience in a similar role with Investment Management experience (A must).
  • Strong stakeholder engagement and communication skills
  • Excellent time management and prioritisation skills as well as the ability to cope with high-pressure situations.
  • Analytical and critical thinking to identify the root cause and solve incidents and ongoing problems.
  • A team player with influencing ability

If you are interested please click APPLY or contact Alex on +61 2 9223 9855 for a confidential chat.

Only short-listed applicants will receive a response.