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Application Support Specialist | Award-Winning SaaS | Marketing Automation

Job Title: Application Support Specialist | Award-Winning SaaS | Marketing Automation
Contract Type: Full Time
Location: Sydney
Industry:
Salary: Competitive
Start Date: 2019-08-15
Reference: JO-1908-533192
Contact Name: Ryan Engelhardt
Contact Email: ryan.engelhardt@talentinternational.com
Job Published: August 15, 2019 16:15

Job Description

  • Are you a proactive Application Support Specialist who enjoys client interaction & utilising the latest tech?
  • Seeking an opportunity to join a global leader within the SaaS space, who can provide an opportunity to grow internally? 
  • Interested in the world of marketing, or perhaps an opportunity to work with iconic retail brands that you're a fan of?
Talent International is working with an award-winning B2C Marketing SaaS company, which is currently the largest independent marketing automation platform in the world. The award-winning platform combines artificial intelligence with data analytics & marketing innovation, which in turn, has become the chosen solution for high-profile clients including Temple & Webster, Mecca Cosmetica, Freedom Furniture, Hong Kong Airlines, and BrandAlley. 

They are seeking an experienced Application Support Specialist who will act as the operational point of contact and escalation point (1st and potentially 2nd line Support) for clients on a day-to-day basis. Your professional communication, technical knowledge, and creative problem-solving skills will ensure maximum client satisfaction with their series of products and services. 

What I'm looking for:
  • A background with SaaS products or Online Platforms
  • Knowledge and experience with web technologies and standards (HTML & CSS/DNS/SMTP/API) 
  • Ability to analyse/troubleshoot technical issues and deliver technical instructions to non-technical audience 
  • Very good communication skills (written and verbal) over the phone, via email, and on live chat
  • Must be a team player, with outstanding motivation and strong commitment to your role 
  • Friendly, personable and approachable, with the ability to multi-task and work under pressure
 
Nice to have's
  • Development or engineering background is a huge plus, but not essential 
And finally
If you have an impeccable client-facing manner and dedicated to providing exceptional customer experiences!

...Hit the "APPLY NOW" button below or emailing directly to Ryan.engelhardt@talentinternational.com