Applications Manager

Job Title: Applications Manager
Contract Type: Full Time
Location: Melbourne C B D
Salary: $100000 - $150000 per annum
Start Date: 2019-07-31
Reference: JO-1907-532603
Contact Name: Rade Manojlovic
Contact Email:
Job Published: July 31, 2019 09:14

Job Description

Applications Manager is required for a permanent position based in the CBD to manage the Application Services team within our client's Technology Operations, providing a service focus incorporating delivery expertise, maintenance and support to ensure the stable operation. Join a profitable and growing organisation with a vision.
Building and running the teams responsible for the management of defined applications by, configuring, administering, monitoring and maintaining the applications to keep them in a usable state, ensuring they are correct, consistent and available at all required times.
The successful candidate will be a highly motivated out of the box thinker, who has experience leading a highly driven team of specialist individuals.
Previous work experience with Payments Platforms desirable but not essential
Essential Experience:
  • Minimum of 10 years' experience in the information technology industry.
  • Software / Application experience (eg. software development, application support, system administration).
  • Experience with Java, Groovy and the SDLC
  • Experience using MS SQL and MySQL/MariaDB databases.
  • Experience in Linux OS and CentOS
  • Experience with Jira, Confluence and Bamboo
  • Understanding of networking technologies.
  • Exposure to job scheduling technologies (Control-M)
  • Understanding of automation frameworks (Puppet)
  • Demonstrated experience in leading high-performance teams.
  • Intermediate knowledge of Information Technology Service Management related trends and themes (e.g. ITIL/ISO20000).
  • Awareness of Payment Gateway and eCommerce Platforms, preferred.
  • Technical and Professional Qualifications/Skills Required
  • Qualifications in IT/ business discipline or equivalent preferred but not essential.
  • ITIL Foundation Certification required.
  • Broad understanding of IT disciplines such as Network, Infrastructure, and Application Development.
  • Ability to present complex Technical and Operational Information in simple, business sense.
  • A pragmatic approach, understanding business Objectives and value.
  • Has previously led a diverse team.
  • Accountable for the operation of Application Services, which includes people, activities and the various applications that the team supports.
  • Accountable for ensuring Operational Support meets agreed Business Service Levels.
  • Accountable for the ongoing monitoring of Applications and Application Interfaces.
  • Builds, implements and improves standardised processes for the ongoing monitoring and support of applications and application interfaces.
  • Builds, implements and improves standardised event management processes.
  • Manages an operational team to resolve system issues (fix the breaks).
  • Monitors, manages and improves against key measures, metrics and service levels.
  • Seeks continuous improvement opportunities within application services.
  • Develops capacity plans to ensure current and future demands of application services are met in a timely manner.
  • Maintains awareness of current Information Security standards and ensures all activities comply with the standards.
  • Demonstrates sufficient consideration of customer needs and customer experience targets, as driven by business requirements.
  • Ensure adherence to IT Operating Policies and Procedures.
  • Build effective working relationships with all other Managers/Leaders, across Technology.
  • Participate in Technology Operations Leadership Team. Financial (e.g. budget expenditure, revenue, lending authority, profit targets etc.)
  • Provide leadership and direction to all direct reports, investing in the development and growth of all staff.
  • Foster and encourage positive people management strategies.
  • Manage staff performance and development in alignment with individual and team objectives.
  • Foster an innovative and adaptive culture that aligns with our clients values.
  • Manage 7 direct and 14 indirect reports, providing leadership and direction to the Application Services Team.
  • Work with other members of the Technology Operations Team to build service delivery capability.
  • Build business confidence by improving system uptime, quality of monitoring and response to major incidents.
  • Contribute to the ongoing uplift of Customer Service capability and culture.
For further information feel free to call Rade Manojlovic on (03) 9236 7733 for a confidential discussion.