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Business Analyst - CRM Implementation

Job Title: Business Analyst - CRM Implementation
Contract Type: Contract
Location: Perth
Industry:
Salary: Competitive rate on offer
Start Date: 2020-06-15
Reference: JO-2006-540463
Contact Name: Deborah Moreton
Contact Email: deborah.moreton@talentinternational.com
Job Published: June 15, 2020 18:46

Job Description

In consultation with the project team this role will work closely with the business to assist in the analysing, design, and implementation of a new CRM system; this is a high-profile, multi-million dollar project and you will be joining in its infancy.

Key Responsibilities:
  • Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
  • Own and develop relationships with stakeholders, working with them to optimise and enhance enterprise content management.
  • Business process mapping
  • Help design, document and implement system processes.
  • Communicate key insights and findings to technical team members.
  • Constantly be on the lookout for ways to improve, discover issues and deliver better value.
  • Report on common sources of technical issues or questions and make recommendations to project team.
Skills/ experience:
  • 8+ years' experience as a Business Analyst with large organisations.
  • Experience working on CRM implementations/upgrades.
  • Agile experience (user stories development)
  • Ability to impact operations and effect change without being confrontational.
  • Detail oriented, analytical and inquisitive.
  • Extremely organised with strong time-management skills.
  • Strong communication/interpersonal skills.
If you match the selection criteria and are interested in finding out more about the position, please forward your updated CV to Kate Reynolds by clicking the "APPLY NOW' button. For a list of all vacant positions, please see our website www.talentinternational.com. For any queries please contact Kate on 08 9221 3300.