Job Search / PMO & Transformation

Case Officer - Participant Planning Reviews

Job Details

$47.00 - $51.00 per hour
Job Type
Jarrodd Edwards
14 days ago
The Opportunity
This federal agency is supporting and managing a transformative marketplace which supports people with disability and increases community engagement through more flexible access to benefits with a personalised plan and support team.  

Based in Geelong, you will be joining a national, virtual team responsible for managing and triaging a pipeline of Participant Plan reviews.

The Role
You will gather information from Participants, Carers, Allied Health and Health Professionals relating to the review request and together with your team develop a recommendation. You will prepare decision letters and communicate outcomes clearly and within Agency guidelines. 

About YOU!
  • Experience supporting and working with people with disability and / or carers and family - aged care also considered
  • Ability to manage a high volume case load
  • Excellent analytical skills and ability to work in a team
  • Experience working with Allied Health and other professionals
  • Ability to communicate outcomes both written and verbally
  • Strong IT systems experience documenting cases in a CRM or similar system
  • Urgency, accuracy and empathy

Apply today, or call Jarrodd on (03) 9236 7719 to discuss this opportunity