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Change & Release Manager - CMDB

Job Details

Melbourne C B D
Permanent Opportunity
Job Type
Full Time
Ali Andrewartha
21 days ago
Join our client, a well-known Melbourne institution, as an experienced Change & Release Manager to guide them through their CMDB/ ServiceNow implementation. Strong focus on the Release side as you will have the support of an existing change resource. Work with the Configuration Manager in this large, enterprise ITIL environment and influence this new piece of work.

Key responsibilities
  • Lead and manage change and release activities
  • Work with ITS to ensure change and release processes are rigorous, efficient and effective
  • Quality assurance of proposed releases, documentation, review before implementation
  • Liaise with Project Managers and stakeholders to align release plans, checklists and manage expectations
  • Manage release cycles and transitions and ensure there is sufficient support from Service Desk and Operational Managers
  • Run the Configuration Management Database (CMDB)
  • Chair Change Advisory Board meetings (CAB)
  • Forward Schedule of Change (FSC) and Release calendar development and maintenance
  • Post Implementation Reviews (PIRs)
  • Act as an advocate for the change and release processes

Key skills and experience required
  • Strong Change and Release Management experience in a large and complex ITIL environment
  • Solid CMDB implementation experience
  • Experience implementing new processes
  • Experience with Servicenow or other similar Service Management tool
  • Great problem solving and solution capability with communications skills to advise and influence
  • Previous experience in leadership/ management of cross function technology team/s
  • Proven experience building relationships with stakeholders, facilitation and presenting to senior and executives
  • Exceptional prioritising skills
  • Team player with a collaborative attitude and process driven

How to apply
Apply now or call Ali from Talent on #03 9236 7708 for a confidential discussion