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Client Support Officer- Medical

Job Details

New South Wales
$45 per hour plus superannuation
Job Type
Jessica Abboud
10 months ago
Talent International are currently recruiting for an experienced Client Service Officer to work for one of our NSW Government clients based in Sydney CBD. This position will be a full time contract role for a period of 5 months initially with the view to be extended. The role will be paying an hourly rate of $45 per hour plus superannaution. 

Primary purpose of the role:

To Coordinate medical examinations for clients with various providers in an efficient and timely manner using analytical skills to interpret medical information and provide quality, consistent and relevant data to support the Medical Assessment Panel decisions.

Key accountabilities:
  • Coordinate medical examinations effectively and efficiently using service providers and Lung Screen to meet the needs of our clients and case manage matters which may impact on the determination of Clients' medical condition.
  • Analyse and interpret medical information, data, images and reports to prepare and determine completeness of evidence provided for determination of dust disease.
  • Coordinate lung screen visits and liaise with local councils and business chambers to locate and secure the most suitable facilities for the Lung Screen and for customers.
  • Prioritise workloads and work flows to ensure service delivery timelines are met.
  • Investigate and assess medical records in order to identify and recommend the best and most effective medical service that meets the individual client's needs in accordance with policies and procedures.
  • Liaise and collaborate with clients, their families, employers and multiple jurisdictions / medical service providers to obtain medical information and records in accordance with the privacy and freedom of information procedures.
  • Maintain accurate records and records information systems and functions in accordance with records management policies and procedures and confidentially/privacy requirements.
  • Verify and process invoices for payment, ensuring agency timeframes, processes, entitlements, policy and delegations are complied with.
  • Actively contribute to the continuous improvement of services, including recommending changes to processes, policies and procedures.
  • Assist and step in for in the Medical Centre when required, meet and greet customers and give them direction to information on icare's services.

Essential requirements:
  • Previous experience in a similar role
  • Medical Screening experience
  • Strong medical terminology
  • Excellent customer Service Skills
  • Strong attention to detail
  • Available immediately to interview and to commence. 

If you can successfully demonstrate all the above, then please apply now. For further information, you may contact Jessica Abboud on 02 9223 9855 for a confidential discussion.

Expired job