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Complaints and Reportable Incident Officers

Job Title: Complaints and Reportable Incident Officers
Contract Type: Contract
Location: New South Wales
Industry:
Salary: APS 5 $45.74 per hour plus superannuation
Start Date: 2020-08-17
Reference: JO-2008-541763
Contact Name: Jessica Abboud
Contact Email: jessica.abboud@talentinternational.com
Job Published: August 17, 2020 16:46

Job Description

Talent International is recruiting for multiple Complaints and Reportable Incident Officers to work for one of our federal government clients based in Penrith. These are contract positions initially for 6 months with option to extend for a further 6 months. 

This is a great opportunity to join a Federal agency's independent regulator of marketplace providers. This is your opportunity to improve Australia's largest healthcare reform since Medicare and protect our most vulnerable.

Key Responsibilities:
  • Support the implementation, operation, and monitoring of reportable incidents
  • Manage a caseload of incidents reported to the Commission by NDIS Providers
  • Engage with Providers to respond to incidents and work with the Assistant Director to manage and escalate where required
  • Identify trends and reports on incidents and Providers
  • Support Providers by educating them about the Commission's reportable incidents handling function and mission
  • Acquire all information necessary to process complaints
  • Monitor incoming complaints and status to ensure high-risk complaints are escalated

Essential Requirements: 
  •  Australian Citizenship is mandatory
  • Ability to pass Australian federal background checks
  • Bachelor's degree or relevant tertiary qualifications in disability services or similar
  • Lived experience with disability or demonstrated understanding and experience in disability services
  • Knowledge of NDIS Act and/or NDIS Quality and Safeguarding framework - preferred

If you can demonstrate all the above, then please apply now.