Contact centre representative
|Job Title:||Contact centre representative|
|Location:||Melbourne C B D|
|Salary:||$200.00 - $250 per day|
|Contact Name:||Melissa Haddah|
|Job Published:||October 11, 2019 15:20|
You need to be highly motivated and someone who prides themselves on their work, professionalism and ability to work well under pressure.
You must possess strong attention-to-detail, highly developed problem solving and troubleshooting abilities and display initiative and flexibility.
* Assisting customers via incoming calls and deliver exceptional customer service
* Problem management and triage
* Escalating issues to different departments
* Updating customer contact details in the system
* Working on SLA's
* Engagement with resolver teams for resolution and follow
* Experience in Salesforce and Service cloud (would be desirable)
If this sounds like you Apply now!
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