Connecting...

Contact centre representative

Job Title: Contact centre representative
Contract Type: Contract
Location: Melbourne C B D
Industry:
Salary: $200.00 - $250 per day
Start Date: 2019-10-11
Reference: JO-1908-533385
Contact Name: Melissa Haddah
Contact Email: melissa.haddad@talentinternational.com
Job Published: October 11, 2019 15:20

Job Description

Our client is looking to hire Customer Service representatives to work in a large enterprise team environment, providing customer service and support in a fast paced and challenging environment.  

You need to be highly motivated and someone who prides themselves on their work, professionalism and ability to work well under pressure. 
You must possess strong attention-to-detail, highly developed problem solving and troubleshooting abilities and display initiative and flexibility.

Key Responsibilities: 
* Assisting customers via incoming calls and deliver exceptional customer service
* Problem management and triage
* Escalating issues to different departments
* Updating customer contact details in the system 
* Working on SLA's
* Engagement with resolver teams for resolution and follow
* Experience in Salesforce and Service cloud (would be desirable)

If this sounds like you Apply now!