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Job Search / Administration & Business Support

Customer Service Officer- Part Time- SAT, SUN, MON

Job Details

Location
New South Wales
Salary
$30 per hour plus superannuation
Job Type
Part Time
Ref
JO-2101-544795
Contact
Jessica Abboud
Posted
7 days ago
Talent Interntional are currently recruiting for multiple Customer Service Officers to work for a NSW Government call centre based in Parramatta. The positions are Part Time (Saturday, Sunday and Monday) contract roles till 31 March 2021 with the possibility of being extended.

Pay Rates: 

Monday- will be paid at Flat rate of $30 per hour + superannuation

Saturday: Any hours worked between 7am - 12pm will incur a 25% loading as they are still classified as 'Ordinary Hours' as per the Award. (so the pay rate will be $37.50 per hour) 
All hours worked after 12pm on a Saturday will follow the overtime guidelines of the Clerks Award - first 3 hours- time and a half OT1.5 ($45 per hour) and everything after will be double time OT2.0 which will be $60 per hour) 

Sunday: All hours will be paid at double time OT2.0.($60 per hour) 

We are looking for an experienced contact centre operator who has an extensive background in customer service, preferably within a call centre environment. 


Key Responsibilities: 
  • Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards
  • Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible
  • Educate client/customers on the rights and responsibilities of parties, requirements and services to raise community awareness and ensure compliance with legislation and/or processes
  • Collect and compile information for, and prepare documentation and correspondence in line with quality and organisational requirements
  • Provide a range of administrative and support services

Training Schedule:
  • Training will commence on 25/01. The successful contractors will not work on the Australia Day Public Holiday. They will then recommence training from 27/01 - 29/01.
  • They will have their second week of training - 01/02- 05/02.
  • After this full week of training, they will transition to part time hours

Essential Requirements: 
  • Eligibility to work full-time in Australia 
  • The ability to work on a ROTATING ROSTER between 7am to 7pm Saturday to Monday
  • Previous experience in customer service is ESSENTIAL (call centre preferred) 
  • Must be confident working in a high volume call centre environment
  • Available to start in 25 January 2021 
  • Salesforce experience is preferred but not essential
  • Government call centre experience is a bonus

If you are an enthusiastic and passionate customer service officer and you enjoy interacting with customers over the phone to provide the best possible customer experience, please apply.