Talent Interntional are currently recruiting for multiple Customer Service Officers to work for a NSW Government call centre based in Parramatta. The positions are Part Time (Saturday, Sunday and Monday) contract roles till 31 March 2021 with the possibility of being extended.

Pay Rates:

Monday- will be paid at Flat rate of $30 per hour + superannuation

Saturday: Any hours worked between 7am - 12pm will incur a 25% loading as they are still classified as 'Ordinary Hours' as per the Award. (so the pay rate will be $37.50 per hour)
All hours worked after 12pm on a Saturday will follow the overtime guidelines of the Clerks Award - first 3 hours- time and a half OT1.5 ($45 per hour) and everything after will be double time OT2.0 which will be $60 per hour)

Sunday: All hours will be paid at double time OT2.0.($60 per hour)

We are looking for an experienced contact centre operator who has an extensive background in customer service, preferably within a call centre environment.

Key Responsibilities:

Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards
Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible
Educate client/customers on the rights and responsibilities of parties, requirements and services to raise community awareness and ensure compliance with legislation and/or processes
Collect and compile information for, and prepare documentation and correspondence in line with quality and organisational requirements
Provide a range of administrative and support services

Training Schedule:

Training will commence on 25/01. The successful contractors will not work on the Australia Day Public Holiday. They will then recommence training from 27/01 - 29/01.
They will have their second week of training - 01/02- 05/02.
After this full week of training, they will transition to part time hours

Essential Requirements:

Eligibility to work full-time in Australia
The ability to work on a ROTATING ROSTER between 7am to 7pm Saturday to Monday
Previous experience in customer service is ESSENTIAL (call centre preferred)
Must be confident working in a high volume call centre environment
Available to start in 25 January 2021
Salesforce experience is preferred but not essential
Government call centre experience is a bonus

If you are an enthusiastic and passionate customer service officer and you enjoy interacting with customers over the phone to provide the best possible customer experience, please apply.