Customer Service Support Analyst

Job Title: Customer Service Support Analyst
Contract Type: Contract
Location: Melbourne C B D
Salary: Competitive
Start Date: 2019-07-19
Reference: JO-1907-532297
Contact Name: Samuel Fontana
Contact Email:
Job Published: July 19, 2019 14:59

Job Description

Talent is looking to hire customer service professionals who thrive on challenges, work well in a team environment, and love providing great customer service to employees!  

About You:
A highly motivated individual who prides themselves on their teamwork, professionalism, and ability to work well under pressure. 
You must possess strong attention-to-detail, highly developed problem solving and troubleshooting abilities and display initiative and flexibility.

Key Responsibilities: 
  • Assisting customers via incoming calls and deliver exceptional customer service
  • Problem management and triage
  • Escalating issues to different departments
  • Updating customer contact details in the system 
  • Engagement with resolver teams for resolution and follow
  • Ability to work collaboratively in a fast paced team
  • Excellent written and verbal communication skills
  • Previous experience in a call centre role or similar (desirable) 

Click "APPLY NOW" to submit your CV or for more details, please contact Samuel on 03 9236 7745 or email me at