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Customer Success Manager

Job Title: Customer Success Manager
Contract Type: Full Time
Location: New South Wales
Industry:
Salary: Competitive salary and benefits package
Start Date: 2020-04-27
Reference: JO-2003-539129
Contact Name: Maddy Clark
Contact Email: maddy.clark@talentinternational.com
Job Published: April 27, 2020 09:58

Job Description

  • High growth SaaS Unicorn
  • World class training and career progression opportunity
  • Competitive salary and benefits package

SaaS Unicorn headquartered in San Francisco with 500+ people globally and growing! Large international enterprise clients and the numbers are only increasing. 60%+ of Fortune 100 are current customers. 

The SaaS solution is designed to act as the central nervous system for a company's digital operations through analysing digital signals from virtually any software-enabled system.

With 300+ integrations the software offers a seamless experience with customer's existing tech stacks! Enabling customers to intelligently pinpoint issues, as well as capitalise on opportunities and empower teams to take the right real-time action while simultaneously preventing future problems!

What's in it for you?

With an inclusive & vibrant culture driven by a highly skilled and autonomous team in a high growth vendor, what better time to join? High earning potential, a globally recognised brand with Tier 1 clients as well as a comprehensive benefits package including; medical, dental, and vision plans for you, your spouse and family! 

Want to make a defining impact for a US business in the APJ market? Now is your chance!

About the role
  • Assist a high volume of assigned customers within the mid-market space across; Onboarding,Configuration & Ongoing product adoption
  • Partner with Sales to create an engagement strategy on assigned accounts
  • Build relationships with decision-makers across your book of business
  • Engage in strategic meetings to discuss account usage and opportunity
  • Identify accounts that are likely to reduce spend or churn using product data, queries and information you gather to support your analysis
  • Make your customers wildly successful at the work that they do by leveraging the platform
  • Lead training with users across your accounts!

About you
  • Fluent in Japanese and English
  • Completed Bachelor's degree
  • 2+ years of previous experience in a customer-facing role such as Customer Support or Customer Success
  • Experience in a software company is preferred as well as an understanding of  how businesses utilise software
  • You have previous experience working to support a technical product
  • 2+ years of previous experience on-boarding new customers and working to develop extensive customer enablement documentation or create and build webinars
  • Passionate for cloud tech! 
Sound like you?
Click APPLY now!