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Customer Support Officer

Job Title: Customer Support Officer
Contract Type: Contract
Location: Liverpool
Industry:
Salary: Competitive
Start Date: 2020-03-09
Reference: JO-2003-538599
Contact Name: Manisha Bakhru
Contact Email: manisha.bakhru@talentinternational.com
Job Published: March 09, 2020 10:50

Job Description

Customer Support Officer

NSW Government Organisation
3 months contract with a view to extend
Liverpool Location



Talent International is working in partnership with a government organisation in assisting in sourcing a Customer Support Officer on a contract based in Sydney.


Essential Criteria
* Provide service support and advice in response to inquiries, and requests about SAP Payroll services products and services by clarifying issues; resolving inquiries and requests in line with Service Partnership Agreements (SPAs) and standards. 
* Promote, support and assist clients in the self-service function. 
* Follow procedures, processes and log incidents and requests using existing customer management tools, including ServiceNow. 
* Create a positive customer experience using your knowledge base and researching to resolve or escalating unresolved complex issues in line with SPAs. 
Provide quality service to customers, service providers and members of the public, ensuring a respectful and helpful response is provided to all telephone enquiries via Switchboard. 


To apply for this opportunity, please submit your application in Word format only to Manisha Bakhru at manisha.bakhru@talentinternational.com or by clicking the "APPLY NOW" button below.