Level 1 Desktop Support
NSW Government Organisation
4 weeks contract with a view to go permanent
CBD Location

Talent International is working in partnership with a government organisation in assisting in sourcing a Level 1 Desktop Support on a contract based in Sydney.

Role

Action service requests and incidents as per ticket management practices.
Troubleshoot systems and applications, run diagnostics on malfunctioning hardware or software.
Documenting status of all hardware and software.
Assist with deployment, and maintenance of a Standard Operating Environment (SOE) deployed throughout the School campuses.
Running tests in all systems; evaluating new applications or operative systems; and installing and training of the users.
As directed, maintain the optimal operation of all network hardware and equipment, including, printers, wireless access points, cable management, and classroom av equipment .

Skills

Windows and Mac Operation systems
At least 1 years hands-on commercial experience in the ICT industry in a support based role.
Moving equipment maybe required
Experience in providing internal technical escalation function.
Experience supporting Windows-based operating systems.
Experience with Apple OSX based operating systems.
Experience with ticket driven helpdesk systems.
A strong understanding of technology trends.
Effective vendor and team communication
Systems and Software Support
Interactive tv and projection units
Wireless classroom projection
Classroom AV equipment including data projector maintenance
iMac and Windows 10 lab configuration and support
Mac and Windows software updates and troubleshooting
Inventory and asset maintenance
Supporting ipads/macbooks/chromebooks/iphones/Dell and HPs Windows
Printer support and troubleshooting
Vendor partner communications

To apply for this opportunity, please submit your application in Word format only by clicking the "APPLY NOW" button below.