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Desktop Support Analyst

Job Title: Desktop Support Analyst
Contract Type: Contract
Location: Brisbane
Industry:
Salary: $250.00 - $300.00 per day
Start Date: 2019-07-18
Reference: JO-1907-532221
Contact Name: Carolina Ferraz
Contact Email: carolina.ferraz@talentinternational.com
Job Published: July 18, 2019 08:47

Job Description

Our client is looking for a Desktop Support Analyst for a 6 months contract.

Desktop Support Analyst
In this role you will be required to provide service desk and desktop support by resolving client's incidents and accurately logging the resolution or investigative work.

Key Responsibilities:
  • Provide highly developed customer service and support to users to solve incidents and minimise impact and loss of productivity due to ICT issues.
  • Manage competing priorities between inbound calls and queue management within the enterprise ticketing system to ensure services are delivered within expected time frames - managing 30+ tickets per day.
  • Clearly and accurately document activities and client experience/context within the enterprise ticketing system as a single source of truth, while following the documented format and requirements.
  • Contribute to organisational learning by identifying areas where existing documentation can be updated/created for the agencies knowledge base and existing documentation libraries.
  • Participate in regular performance meetings and training activities. Complete individual learning plan focusing on attaining customer certifications and foundational skills in customer service and service desk technologies.
Required Skills and Experience:
  • Experience working in Windows 7/10 Environment
  • Excellent verbal communication skills in providing instructions, advising and consulting with customers.
  • Proficiency in documenting technical investigation and outcomes accurately and concisely.
  • Exposure to Oracle, SQL, PL/SQL programming, relational databases would be an advantage.
  • Demonstrated time management skills and ability to manage competing priorities. Be able to manage self to deadlines.
If you wish to apply for this position, please apply below or get in touch with Carolina at carolina.ferraz@talentinternational.com or 3221-3333.