Functional Analyst

Job Title: Functional Analyst
Contract Type: Contract
Location: Melbourne C B D
Salary: Start ASAP | CBD location
Start Date: 2019-07-17
Reference: JO-1907-532049
Contact Name: Carly Llorente
Contact Email:
Job Published: July 17, 2019 10:00

Job Description

Join our client, a well-known Melbourne institution as a Functional Analyst within a large Portfolio where you will be involved in enhancing the ServiceNow, SAMS and Salesforce platforms with new business features to benefit multiple areas of the organisation.

Your brand new role will see you work closely with stakeholders from within an Agile delivery team, defining detailed requirements and acceptance criteria (Features and Stories), working with developers and testers, and helping deliver the enhancements.

Key responsibilities
  • Documentation, User stories, acceptance criteria etc.
  • Translate stakeholder/ business requirements into function designs
  • Guide developers through solution design/ feature development
  • Prioritise sprints alongside the Scum Master and business stakeholders
  • UAT test, cases, tools, methodologies definition
  • Improve customer satisfaction and system performance thought data collection/ analysis and problem resolution.
  • Ensure service delivery is to agreed levels by liaising with vendors
  • Build and maintain relationships with stakeholders

Key skills and experience required
  • Strong experience in a Function Analyst or similar position in a large and complex IT projects / environment/s
  • Able to lead a significantly complex piece of analysis work
  • Elicitation experience required including senior stakeholder engagement
  • Excellent analytical, problem-solving and critical thinking skills
  • Experience in soliciting and documentation of detailed business requirements
  • ServiceNow, SAMS and Salesforce platforms experience
  • Experience across Peoplesoft preferred
  • Ability to engage with senior stakeholders
  • Experience in Agile environments is an advantage  
How to apply
Apply now or call Ali from Talent on #03 9236 7708 for a confidential discussion