Job Search / IT & Support

Genesys Engineer - Level 2

Job Details

$70,000 - $90,000 Package Inc Super
Job Type
Full Time
Wes Elsayed
11 months ago
Our client is a leading provider of contact centre technology and solutions. They have a fantastic permanent opportunity for a Level 2 Support Engineer to join the team. In this role you will work onsite with a key customer, and you will support Genesys contact centre systems and applications to ensure smooth ongoing operation of a sizeable contact centre.

  • Resolving customer support issues over the phone, by email and onsite
  • Giving customers regular updates
  • Gathering and documenting customer requirements
  • Architecting solution to requirements
  • Developing test plans and project documents
  • Updating customer tickets promptly and regularly
  • Diagnosing issues with internal/external customer systems and infrastructure including network
  • Resolving customer support issues over the phone, by email and onsite
  • Setup, Configure and Troubleshoot software and hardware related issues
  • Delivering a professional service to customer at all times
  • Provide systems support in accordance to customer's support contracts
  • Keeping regular accurate records of support issues and ensure service levels are maintained
  • Provide after-hours support on a rostered basis
To be considered for the role you will need:
  • Strong experience in a level 2 technical support role
  • Strong technical skills supporting Genesys products or similar contact centre systems & applications
  • A Telco, vendor or reseller background
  • Excellent written and verbal communication and customer service skills

Interested? Push the Apply Button now or alternatively send me your profile to or call me on (03) 9236 7766 


Expired job