Helpdesk (Japanese Speaking)

Job Title: Helpdesk (Japanese Speaking)
Contract Type: Full Time
Location: Victoria
Salary: $50000.00 - $60000.00 per annum
Start Date: 2019-11-21
Reference: JO-1808-521935
Contact Name: Samuel Fontana
Contact Email:
Job Published: November 21, 2019 10:43

Job Description

About our Client

Our client is an international mobile solutions provider. Thousands of companies around the world depend on our client to secure, manage and support their mobile operations.
They are currently seeking a Japanese speaking technical support engineer who can provide in-depth and high-level technical support to their customers in both English and Japanese.

Location: South Eastern Suburbs
Role Type: Permanent - Full Time
Salary: $50,000 - $60,000
The key responsibilities of this position will include but not limited to:
  • Take incoming telephone calls from customers
  • Monitor the Technical Support queues and mailboxes
  • Verify support entitlement
  • Log support cases in CRM system
  • Provide timely responses and regular updates on support cases
  • Independent problem solving and appropriate escalation
  • Effective use and continuous contribution to Knowledge Base
Skills and Experiences:
  • BS degree in a technical related field or equivalent work experience
  • Technical Support experience
  • Fluent in verbal and written English and Japanese
  • Strong customer orientation and dedication
  • Good communication and interpersonal skills
  • Ability to manage multiple tasks while priorities may change frequently
  • Enjoying problem-solving and eagerness to learn new technologies/skills

Click "Apply for this job" to submit your CV or for more details, please contact Samuel on 03 9236 7745 or email me at

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