Helpdesk Support / Troubleshooting & Problem solving
Experience in - Retail / Hospitality specifically with POS systems
Adelaide CBD

I am currently seeking an experienced Help Desk Support Officer to join a fantastic company who is rapidly exanding and have created a new permanent position. You will have had experience working within a helpdesk/customer centric position, and have a passion to help customers and clients. It would be highly advantageous to have had experience working in a position where handling POS system related issues was a part of your daily responsibilities.

Experience required:

Experience managing and following-up routine user queries
Experience in prioritising calls from clients based on severity.
Experience assisting users over the phone to lead them through diagnostic procedures to utilise the application or determine any source of errors.
Ability to communicate in a non-technical manner to clients as required

Skills required:

Ability to communicate effectively, particularly verbally, with a wide range of clientele.
Be pro-active, a quick leaner and customer orientated.
Strong organisational skills to prioritise tasks and determine the most critical issues.
Ability to work effectively as a member of a team whilst at the same time possess the ability to make consistent, rational and independent decisions.
The ability to work effectively under pressure and with minimum supervision.
Advanced PC knowledge. MS Windows & Server configuration and Microsoft Network configuration

For more information on the role and a details job description apply online or call Taliya on 08 82281570.