Job Search / IT & Support
Helpdesk (POS) Specialist
Job Details
- Location
- South Australia
- Salary
- Permanent Opportunity
- Job Type
- Full Time
- Ref
- JO-2012-544130
- Contact
- Taliya Pagnozzi
- Posted
- about 1 month ago
- Helpdesk Support / Troubleshooting & Problem solving
- Experience in - Retail / Hospitality specifically with POS systems
- Adelaide CBD
I am currently seeking an experienced Help Desk Support Officer to join a fantastic company who is rapidly exanding and have created a new permanent position. You will have had experience working within a helpdesk/customer centric position, and have a passion to help customers and clients. It would be highly advantageous to have had experience working in a position where handling POS system related issues was a part of your daily responsibilities.
Experience required:
- Experience managing and following-up routine user queries
- Experience in prioritising calls from clients based on severity.
- Experience assisting users over the phone to lead them through diagnostic procedures to utilise the application or determine any source of errors.
- Ability to communicate in a non-technical manner to clients as required
- Ability to communicate effectively, particularly verbally, with a wide range of clientele.
- Be pro-active, a quick leaner and customer orientated.
- Strong organisational skills to prioritise tasks and determine the most critical issues.
- Ability to work effectively as a member of a team whilst at the same time possess the ability to make consistent, rational and independent decisions.
- The ability to work effectively under pressure and with minimum supervision.
- Advanced PC knowledge. MS Windows & Server configuration and Microsoft Network configuration