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Helpdesk (POS) Specialist

Job Details

South Australia
Permanent Opportunity
Job Type
Full Time
Taliya Pagnozzi
about 1 month ago
  • Helpdesk Support / Troubleshooting & Problem solving
  • Experience in - Retail / Hospitality specifically with POS systems
  • Adelaide CBD

I am currently seeking an experienced Help Desk Support Officer to join a fantastic company who is rapidly exanding and have created a new permanent position. You will have had experience working within a helpdesk/customer centric position, and have a passion to help customers and clients. It would be highly advantageous to have had experience working in a position where handling POS system related issues was a part of your daily responsibilities. 

Experience required:
  • Experience managing and following-up routine user queries
  • Experience in prioritising calls from clients based on severity.
  • Experience assisting users over the phone to lead them through diagnostic procedures to utilise the application or determine any source of errors.
  • Ability to communicate in a non-technical manner to clients as required 
Skills required:
  • Ability to communicate effectively, particularly verbally, with a wide range of clientele.
  • Be pro-active, a quick leaner and customer orientated.
  • Strong organisational skills to prioritise tasks and determine the most critical issues.
  • Ability to work effectively as a member of a team whilst at the same time possess the ability to make consistent, rational and independent decisions.
  • The ability to work effectively under pressure and with minimum supervision.
  • Advanced PC knowledge. MS Windows & Server configuration and Microsoft Network configuration
For more information on the role and a details job description apply online or call Taliya on 08 82281570.


Expired job