Job Search / IT & Support
ICT Support Officer
Job Details
- Location
- Canberra
- Salary
- Competitive
- Job Type
- Contract
- Ref
- JO-2009-542136
- Contact
- Nadine McDonald
- Posted
- 27 days ago
Contract through until EOFY 2021
Australian Citizenship + Minimum Baseline Clearance
The Role
The ICT Support Officer will perform a variety of functions including IT Service Desk, Desktop Support, Service Management, Continuous Service Improvement, Level 2 Support, Mobile Device Support, Voice Services and Asset Management.
Responsibilities include:
- Support to general ICT services;
- Queue Management and effective use of Service Now to update tickets;
- Process Improvement; and as required
- Complaints Handling and Case Escalation;
- Software Requests
- Incident communication
- Support Project transition to BAU
Skills & Attributes
- The successful applicant will have:
- ability to work effectively with technical and non-technical stakeholders
- high degree of organisational and time management skills
- broad understanding of ICT systems
- knowledge of ITIL (Information Technology Infrastructure Library) with qualifications desirable
- experience with ServiceNow is desirable
- demonstrated well developed written and oral communications skills
How to Apply
Please submit your resume to Nadine McDonald at Talent International by clicking the "APPLY NOW' button. Alternatively, you can contact Nadine on 6129 6324 or nadine.mcdonald@talentinternational.com for further information.