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ICT Support Officer

Job Details

Competitive salary package on offer !
Job Type
Full Time
Vimal Venugopal
5 days ago
  • Permanent fulltime position
  • Support in house staff
  • City fringe location
As an ICT Support Officer you will be responsible for the provision of a range of high-quality customer services to support the efficient and effective operation of the client's IT infrastructure environment and relevant business applications.

Key Responsibilities
  • Provide day to day ICT support to internal staff and clients as required
  • Support in-house business applications.
  • Configure, replace and rollout new ICT and communications hardware and software upgrades
  • Provide Systems Administration support for Microsoft and Citrix systems
  • Provide support for project work as directed by ICT Systems Administrator and IT Manager.
Required skills and Experience:
  • Understanding of corporate ICT environments.
  • Experience in a support desk or end-user support environment
  • Understanding of change management procedures for software updates.
  • Understanding of testing and deployment procedures for new applications and hardware.
  • Understanding of Windows, VMware, Citrix server environment
  • Basic understanding of Cisco UC phone systems (desirable)
  • Basic understanding of LAN and WAN networking (desirable)
  • Basic understanding of Airwatch or MDM and mobile device fleet management
  • Well-developed time management, problem-solving and decision making skills.
  • Exceptional commitment to customer service and an ability to set clear expectations, review progress, and provide feedback and guidance to others.
If the above role sounds of interest, please apply or e-mail us your resume and we will be in contact.