ICT Training Specialist

Job Title: ICT Training Specialist
Contract Type: Contract
Location: Brisbane
Salary: Ipswich Location
Start Date: 2019-09-02
Reference: JO-1908-533581
Contact Name: Michael Tran
Contact Email:
Job Published: September 02, 2019 18:48

Job Description

This utility company based in Ipswich is looking for a Training Officer/Instructional Designer to join the team on an initial 5-month contract to work on the deployment of a new service desk ticketing application! You will be responsible for developing the training materials as well as the delivery of those training material so any previous experience on ICT service desk applications would be highly desirable.

  • Design, develop and deliver best practice learning and development interventions that embrace contemporary adult learning methodologies to address organisational, team and individual learning needs.
  • Adopt a consistent and structured approach to the preparation, approval and implementation of online training material across ICT projects.
  • Conduct Training Needs Analysis (TNA) and determine training requirements in consultation with key stakeholders by assessing individual needs of the learners by leveraging their prior knowledge, academic abilities and learning styles and tailor delivery to meet these.
  • Work with Subject Matter Experts and stakeholders to identify appropriate knowledge and skill objectives and content.
  • Collaborate with the project team to develop detailed training plans based on the TNA, stakeholder and project consultation.
Your Experience
  • Previous experience in having worked in or developed and delivered training on ICT service desk applications such as ServiceNow, HEAT or vFire (Highly desirable)
  • Well-developed capacity to quickly understand and adapt to new learning and development areas within a short space of time.
  • Knowledge and practical application of contemporary instructional design methodologies and best practice, and experience in designing and developing interactive role-based blended learning programs and materials for ICT projects within the business.
  • Demonstrated ability to research learning needs.
  • Demonstrated ability to plan and undertake a Training Needs Analysis and develop associated training plans in consultation with stakeholders, Subject Matter Experts
  • Highly developed technical writing ability and strong interpersonal and verbal communication skills.
  • Demonstrated ability to evaluate learning and development activity
  • Proven ability to develop and deliver systems training to diverse audiences

To find out more, please "Apply for this job" or contact Matt Brearley or Michael Tran on (07) 3221 3333.

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