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Incident & Problem Manager

Job Details

Location
Melbourne C B D
Salary
CBD location, ASAP start
Job Type
Full Time
Ref
JO-1907-531754
Contact
Carly Llorente
Posted
14 days ago
An experienced Incident & Problem Manager is needed to join this dynamic Service Transition & Management team for a large Melbourne institution. You brand new role will be to coordinate and facilitate the rapid recovery of incidents impacting business operations, and manage the transition of new services and applications into IT Operations.

Key accountabilities
  • Provide single point accountability for the communication and management of incidents impacting the organisation 
  • Drive the efficiency and effectiveness of the incident management processes
  • Produce management information, including KPIs and reports
  • Lead the CIRT (Critical Incident Response Team) function to assist with the resolution of incidents
  • Provide regular concise and timely updates to key stakeholders as per the documented process
  • Develop and maintain incident & problem management systems
  • Define frameworks for the transition of new services and applications into Production
Skills and experience 
  • Minimum 3-5+ years experience as an Incident & Problem Manager within a large, high paced environment with high volumes of incidents
  • Ability to interact in a professional manner and build relationships with a broad range of people
  • Solid understanding of IT infrastructure and Applications
  • Good working knowledge of reporting tools, systems and metrics
  • Ability to communicate with internal and external customers at all levels
  • Extensive understanding of ITIL and knolwegde of ServiceNow
  • Experience in a multiple technology environment i.e. Cloud and on-prem 
Apply now to secure an interview, or contact Ali on 9236 7708 for a confidential discussion.