Incident & Problem Manager

Job Title: Incident & Problem Manager
Contract Type: Full Time
Location: Melbourne C B D
Salary: CBD location, ASAP start
Start Date: 2019-08-13
Reference: JO-1907-531754
Contact Name: Ali Andrewartha
Contact Email:
Job Published: August 13, 2019 10:51

Job Description

An experienced Incident & Problem Manager is needed to join this dynamic Service Management team for a large Melbourne institution. Your brand new role will be to coordinate and facilitate the rapid recovery of incidents impacting business operations, and manage the transition of new services and applications into IT Operations.  

Key accountabilities
  • Provide single point accountability for the communication and management of incidents impacting the organisation 
  • Drive the efficiency and effectiveness of the incident management processes
  • Produce management information, including KPIs and reports
  • Lead the CIRT (Critical Incident Response Team) function to assist with the resolution of incidents
  • Provide regular concise and timely updates to key stakeholders as per the documented process
  • Develop and maintain incident & problem management systems
  • Define frameworks for the transition of new services and applications into Production
Skills and experience 
  • Minimum 3-5+ years experience as an Incident & Problem Manager within a large, high paced environment with high volumes of incidents
  • Ability to interact in a professional manner and build relationships with a broad range of people
  • Solid understanding of IT infrastructure and Applications
  • Good working knowledge of reporting tools, systems and metrics
  • Ability to communicate with internal and external customers at all levels
  • Extensive understanding of ITIL and knowledge of ServiceNow
  • Experience in a multiple technology environments i.e. Cloud and on-prem 
How to apply
Apply now or contact Ali from Talent on 03 9236 7708 for a confidential discussion. 

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