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Internal Review Administration Officer

Job Title: Internal Review Administration Officer
Contract Type: Contract
Location: Parramatta
Industry:
Salary: $41.64 per hour plus superannuation
Start Date: 2020-01-08
Reference: JO-1912-536831
Contact Name: Jessica Abboud
Contact Email: jessica.abboud@talentinternational.com
Job Published: January 08, 2020 13:19

Job Description

Talent International are currently recruiting for an Internal Review Administration Officer to join a federal government department based in Parramatta. This position is a 12 month contract with the potential of being extended. This position is an APS 4 level position and is paying an hourly rate of $41.61 plus superannuation.

Position Purpose:
The Internal Review Administration Officer will be responsible supporting day to day operations of the Internal Review Team, including, enquiry management, administrative and data management activities.


Key Responsibilities: 
  • Receive, acknowledge and record requests for internal reviews of the organisations access decisions.
  • Triage, acknowledge and act as a centralised point of contact for internal review of access decision requests.
  • Redirect, and record, outside scope requests for internal review of access decisions to the appropriate business area.
  • Assist the development and implementation of efficient internal review work practices and provide content for resources to inform quality access decision-making practices.
  • Educate internal and external stakeholders around the approved internal review of access decision business processes and respective responsibilities.
  • Provide administrative support to the Internal Review Business Team.
  • Liaise with the Internal Review Manager and Complaints team to provide a coordinated response to requests for internal review alongside concurrent complaints.
  • Monitor and track requests for review, outcomes, identify trends and areas for improvement ensuring a customer-focused approach to continuous service development.
  • Manipulate and present data to contribute to the development of reports.

Essential Requirements:
  • You must come from a strong administrative, case management background
  • Excellent attention to detail
  • Excellent communication skills (written and verbal) 
  • Previous experience in dealing with difficult and vulnerable people
  • Experience working in the disability sector would be highly regarded

If you can demonstrate all the above, then please apply now by submitting your cv and a cover letter. For further information, you may contact Jessica Abboud on 02 9223 9855 for a confidential discussion.