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Internal Review Case Officers

Job Details

$52 - $58 per hour
Job Type
Jarrodd Edwards
10 days ago
The Opportunity

This federal agency is supporting and managing a transformative marketplace which supports people with disability and increases community engagement through more flexible access to benefits with a personalized plan and support team.  

You will be joining a national, virtual team responsible for managing and triaging a pipeline of Participant-driven Plan reviews. This role can be optionally based out of the Footscray or Geelong offices.

The Role

Internal Review Case Officer reporting into a Team Leader. Your role is to deal with Participants who request a review of their Plan. You will gather information from Participants, Carers, Allied Health and Health Professionals and undertake complex analysis to make recommendations within policy and legal guidelines (federal Acts). Your responsibilities will include:
  • Exercising judgment to undertake complex reviews and reach a considered outcome
  • Build relationships with persons seeking reviews, and maintaining the relationship
  • Analysing complex information, weighing conflicting information and reaching conclusions
  • Ensuring that the internal review of decisions is completed within required standards

About you
  • Experience supporting and working with people with disability and / or carers and family - Aged Care also considered
  • Ability to manage a high volume caseload
  • Excellent analytical skills and ability to work in a team dealing with complex information
  • Experience assessing complex information within legal and operating process guidelines to make fair and auditable decisions (review decisions assessable but the Administrative Appeals Tribunal)
  • Experience working with Allied Health and other professionals
  • Ability to communicate outcomes both written and verbally
  • Strong ability to document cases in a CRM or similar system
  • Urgency, accuracy, and empathy

APPLY | (03) 9236 7719