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InTune Support Analyst

Job Title: InTune Support Analyst
Contract Type: Full Time
Location: Melbourne C B D
Industry:
Salary: Competitive daily rate
Start Date: 2019-08-29
Reference: JO-1908-533615
Contact Name: Christian Marchese
Contact Email: christian.marchese@talentinternational.com
Job Published: August 29, 2019 17:42

Job Description

Our client is a large financial services organisation and are in need of an experienced InTune Support Analyst to join their team.
You will have strong experience in software/hardware support troubleshooting, Mobile application management and Mobile device management support (MAM and MDM), Understanding of O365, White Gloves support for executive users and process improvement and documentation.
Initial access and conditional access and group membership creation for iOS and Android and Intune experience.

Responsibilities: 
  • Call queue support,
  • Establish L1 & L2 call scriptings to determine source of issues in servicenow.
  • Documentation of call resolution, 
  • Documentation of KB articles resolving the issue.
  • Supporting Australia and NZ hours during project rollout.
  • Supporting user testing.
  • Process improvement and process documentation.
Experience in the following:
  • MAAS360
  • Microsoft Intune
  • IOS, Android
  • Outlook
  • Teams
  • Yammer
  • JAMF
If you're interested in the above position and have the relevant skills please click 'APPLY NOW' or alternatively give Christian a call on 03 9236 7743.