Experienced with IT Service Management
Technical knowledge across desktop, infrastructure and mobile technologies
Superior technical support and customer service skills
2 opportunities available - growing team

About the Company

Talent International is working in partnership with a large Australian organisation within the hospitality industry, to assist in sourcing 2 x IT Operations Support Analysts.

About the Role

The role involves the management of operating systems, monitoring of daily operations, provision of technical support to individuals and teams across the organisation, maintenance of IT devices and infrastructure, and troubleshooting of first level support issues in a timely manner.

This is a core IT role requiring sound levels of attention to detail to provide efficient IT support for the business, demonstrating proactive and professional work practises on a consistent basis. In this role, you would also be required to develop and maintain documentation relating to incident, service request, problem, and change management tickets, as well as customer communications.

Requirements

Must have experience in one or more of the following technologies; MS Windows Desktop, Basic networking (Aruba wired/wireless), Active Directory, Office 365, VoIP/Unified Communications, Structured Cabling, Mobile devices including iOS & Android, Point of Sale systems
Strong technical knowledge
Experience working in IT Service Management
Experience with hospitality systems is highly desirable
Relevant qualifications in IT are highly desirable
Prior experience working in a 24/7 roster enviroment is preferred

Terms

Our client is currently interviewing candidates for an immediate start.
2 month initial contract with potential for extension or a permanent role
Rates of $311 per day inclusive of superannuation for an 8 hour shift, and $400 per day inclusive of superannuation when working a 12 hour shift, weekend work or public holidays
Available and happy to work over a 24/7 roster

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