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IT Service Desk Analyst x 2

Job Details

Location
Perth
Salary
Competitive salary on offer
Job Type
Contract
Ref
JO-1905-530168
Contact
June Chua
Posted
22 days ago
  • Start ASAP
  • Interviews to take place this week
  • Major resource company with high paced, vibrant work environment

Our client is currently seeking two experienced Service Desk Analyst for a contract starting in the next two weeks.

One of these roles will be Monday to Friday normal business hours. The other will involve shift work which entails 12 hour shifts, 4 days or nights on, 4 off.

Reporting to the IT Service Desk Team Lead, the IT Service Desk Analyst is responsible for responding promptly to requests received including but not limited to; incoming phone calls, emails, walk-ups, monitoring alerts, submitted forms, jobs submitted via the intranet portal or those assigned to team queues.


Key responsibilities include:
  • Initial point of contact for all IT related support request, providing first contact triage, diagnosis and resolution
  • Maintain polite and courteous relations with end users and vendor support at al times
  • Job logging and recording all calls and related activity
  • Follow, create, validate and improve process and work instructions
  • Work as a team and coordinate support with the wider IT and Business Support teams
  • Actively review and keep abreast with process documentation updates (new and update Work Instructions)

Qualifications & skills required:
  • Relevant experience in a similar IT service desk role supporting a busy environment
  • Knowledge of Server systems, networking systems and PC and software troubleshooting
  • Microsoft Product suite (Windows 7 / 8.1 / 10, Office365, Lync, PowerShell), hardware, desktops, laptops and peripherals knowledge
  • Ability to work as a member of a multi-disciplinary team;
  • Strong time management skills and an ability to work to deadlines;

If you meet the criteria listed and have experience of working in a large corporate environment please email your resume to Kelly Williams using the link below.