The ICT Service Desk Officer plays a key role in responding to incidents and service requests in an effective, efficient and timely manner. This role is crucial to ensuring Agency staff and partners requirements are met in terms of communication, prioritising, escalating and resolving ICT incidents and requests. The ICT Service Desk Officer will be the first point of contact for an end-user for support. The ICT Service Desk Officer will provide support for computer applications, desktop, tablets, phones, smart-phones and notebook PCs as required and will be included in the service desk roster and out-of-hours roster as required.

Duties Include:

Provide level 1 assistance to Staff and Partners in the community Communicate to a variety of clients with differing levels of ICT knowledge
Effectively prioritise work to ensure high levels of service and support are provided
Working within a rostered environment
Have the ability to respond to urgent requests in a calm and efficient manner while also maintaining high work standards
Work as part of a team to deliver consistent customer service excellence
Deliver support and educate using a range of methods including via telephone and email
Communicate to a variety of clients with differing levels of ICT knowledge
Effectively prioritise work to ensure high levels of service and support are provided
Have a commitment to achieving positive outcomes for all customers whilst maintaining a positive welcoming approach over all mediums
Manage confidential and sensitive information
Participate in an on-call roster*

If you meet the criteria listed and have experience of working in a large corporate environment please email your resume using the link below. For further enquiries please call Tracy Dhir on 08 9221 3300.
For a full list of vacancies please visit www.talentinternational.com.