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IT Service Desk Analyst x 3

Job Details

Location
Perth
Salary
Competitive rate on offer
Job Type
Contract
Ref
JO-2101-544659
Contact
Deborah Moreton
Posted
12 days ago
The ICT Service Desk Officer plays a key role in responding to incidents and service requests in an effective, efficient and timely manner. This role is crucial to ensuring Agency staff and partners requirements are met in terms of communication, prioritising, escalating and resolving ICT incidents and requests. The ICT Service Desk Officer will be the first point of contact for an end-user for support. The ICT Service Desk Officer will provide support for computer applications, desktop, tablets, phones, smart-phones and notebook PCs as required and will be included in the service desk roster and out-of-hours roster as required.

Duties Include:
  • Provide level 1 assistance to Staff and Partners in the community Communicate to a variety of clients with differing levels of ICT knowledge
  • Effectively prioritise work to ensure high levels of service and support are provided
  • Working within a rostered environment
  • Have the ability to respond to urgent requests in a calm and efficient manner while also maintaining high work standards
  • Work as part of a team to deliver consistent customer service excellence
  • Deliver support and educate using a range of methods including via telephone and email
  • Communicate to a variety of clients with differing levels of ICT knowledge
  • Effectively prioritise work to ensure high levels of service and support are provided
  • Have a commitment to achieving positive outcomes for all customers whilst maintaining a positive welcoming approach over all mediums
  • Manage confidential and sensitive information
  • Participate in an on-call roster*
If you meet the criteria listed and have experience of working in a large corporate environment please email your resume using the link below. For further enquiries please call Tracy Dhir on 08 9221 3300.
For a full list of vacancies please visit www.talentinternational.com.