IT Service Desk Analyst

Job Title: IT Service Desk Analyst
Contract Type: Contract
Location: Melbourne C B D
Salary: CBD location | Immediate start
Start Date: 2020-03-02
Reference: JO-2003-538495
Contact Name: Carly Llorente
Contact Email:
Job Published: March 02, 2020 17:22

Job Description

Working for this global FMCG company the purpose of your new role is to provide a single point of contact for all employees needing IT assistance.  This role will provide first level customer service and technical support for the IT Computing environment.

Key accountabilities 
  • Provide IT Services support via telephone, email, walk-ups, chat, self-service and any other method of communication created for support interaction
  • Support for desktop, laptop hardware, printing, server connectivity, operating systems, related utilities and associated business and IT applications 
  • Strong focus on Customer Service Excellence and providing a positive employee experience
  • Support enterprise solutions for supporting Windows 7/Windows 10/Windows XX operating system and application platforms
  • Machine imaging, upgrades, replacements, maintenance
Skills and experience 
  • Minimum 3+ years experience working on a Corporate Service Desk
  • Good knowledge of Microsoft Operating Systems including Windows 7 and Windows 10, Server 2008, 2012
  • Working knowledge of Active Directory, Exchange and Office 365
  • Experience with RemedyForce or a similar Support Center tool
  • Excellent communication skills with a strong customer excellence focus
  • Ability to work 7am - 3pm Monday - Friday 
Apply now to secure an interview, or contact Dejan on 9236 7744 for a confidential discussion.