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Support Analyst

Job Details

Location
Melbourne C B D
Salary
$50000.00 - $51000 per annum
Job Type
Full Time
Ref
JO-1907-531911
Contact
Samuel Fontana
Posted
12 days ago

Talent is looking to hire IT professionals in a permanent role who thrive on challenges, work well in a team environment, and love providing great customer service and technology solutions!  

About You:
Talent is seeking highly motivated individuals who pride themselves on their teamwork, professionalism, and ability to work well under pressure. 

You must possess strong attention-to-detail, highly developed problem solving and troubleshooting abilities and display initiative and flexibility.

Key Responsibilities: 
* Assisting customers via incoming calls and deliver exceptional customer service
* Problem management and triage
* Creation for additional QRG's and scripts
* Escalating issues to different departments
* Updating customer contact details in the system 
* Working on SLA's
* Engagement with resolver teams for resolution and follow
* Experience in Salesforce and Service cloud (would be desirable) 


Click "APPLY NOW" to submit your CV or for more details, please contact Samuel on 03 9236 7745 or email me at samuel.fontana@talentinternational.com