Our client is an established IT managed service provider (MSP) who are WA focused, owned and operated. In building-out their existing team, an opportunity exists for enthusiastic Level 1 Service Desk Analysts and Level 2 System Administrators on a permanent and full-time basis.

If you are looking to join a company that truly cares for its employees and promotes career development and progression from within, we would love to hear from you!

Role responsibilities include:

Act as final point of escalation for the Service Desk team and Systems Administrators
Provide Level 1 and 2 technical IT Systems support to multiple clients / environments
Install and configure software patches for servers and network infrastructure
Maintain concise and up to date service tickets
Perform complex troubleshooting to diagnose and resolve problems
Ensure security and privacy of customer systems and data
Assist with the design of solutions for customers / clients

You will have the following experience:

Must have previous experience working for an IT MSP company / environment
Microsoft Windows Server / 365 Expert level skills and certification
Cisco CCNP level Routing & Switching skills
ITIL Certification
Excellent communication skills and a highly professional phone manner
Genuine customer service focus
Results driven work ethic and excellent attention to detail
Self-starter who can work both on their own and as part of a collaborative team

If you are interested in finding out more, or to apply for this fantastic opportunity, please send in your updated CV to Tracy Dhir OR Edwin Foo by clicking the "APPLY NOW' button. For a list of all vacant positions, please visit our website www.talentinternational.com or call us on 08 9221 3300.