Job Search / Business analyst

Service Portfolio/Strategy Manager

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Job Type
Danielle Wren
about 1 month ago
Our client is a large mining corporation who are working on a large program of work focused on Service Management Transformation. As part of the project they require a ITSM Analyst to work with the service management process/ product owners and SIAM provider.

3-6 month contract + possible extension
Brisbane CBD Location

IT services include the following ITIL life cycle process areas:
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continuous Improvement

You will enable:
  • Establishment and alignment of Service Management processes that underpin the common IT services in scope of the hybrid SIAM model and appropriate configuration of the ServiceNow service management tool.
  • Alignment of end-to-end Service Levels to meet agreed business requirements.
  • Continual improvement of Service Management processes.
  • Definition of delivery standards and policies.
  • Establishment of integrated performance management processes and standards across business services and delivery units
Experience Required
  • Understanding of ITIL 4 framework, practice areas, processes and good practice implementation
  • ServiceNow ITSM module functionality, configuration supporting service management processes and inter-process connection points within the tool/processes
  • ServiceNow ITSM report/dashboard/Performance Analytics product functionality & tailoring to support common IT services required to support a SIAM model
  • ITIL service management process governance good practice
  •  Continuous Improvement methodologies
  • Consulting skills
  • Service Desk processes
  • Business Process Design
  • Continuous Improvement methodologies
Desired Experience:
  • Relevant experience in a hands-on IT Service Management role, working in a complex, enterprise multi-provider IT environment which includes off-shore, outsourced IT engagement in a SIAM model. Experience establishing a SIAM capability is a bonus.
  • ServiceNow ITSM, reports/dashboards/Performance Analytics configuration/tailoring to support a SIAM model.
  • SIAM model establishment and/or hands on practical experience working in a service management role in a SIAM model,
  •  Delivering or managing a broad range of IT services using ServiceNow Portfolio Management and Service Level Management modules.
To find out more please "Apply for this job" or contact Matt Brearley or Danielle Wren on (07) 3221 3333.

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Expired job