- Sydney C B D
- $55000 per annum
- Job Type
- Full Time
- Alex Nguyen
- 5 days ago
You will be responsible for:
- Provide Level 1 and 2 technical support for all IT Services in a B2C and B2B environment.
- Escalate any areas of concern (skills gaps, potential problems) to senior management.
- Incident logging through in house ticketing system.
- Build strong relationships within the business to maximize perception of ICT Help Desk and its capabilities.
- Previous on-site Technical support experience (1-2 years) in supporting Desktop, Laptop, Server and Network.
- Excellent written and verbal communication skills, ability to work within a team and communicate at all levels.
- High-level problem solving skills and a strong work ethic, with the ability to multi task and work independently.
- Attention to detail and accurate recording of service delivery, incident resolution etc. and reporting skills.
To know more about this role please contact Alex Nguyen on +61 2 9223 9855 for a confidential discussion.
Only shortlisted applicants will be contacted for this role.