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Level 1-2 Technical support

Job Details

Sydney C B D
$55000 per annum
Job Type
Full Time
Alex Nguyen
5 days ago
Our client is based in Sydney CBD, looking for an experience on-site Level 1-2 Technical Support Analyst to support around 300-400 end users, 10-15 clients.

You will be responsible for:
  • Provide Level 1 and 2 technical support for all IT Services in a B2C and B2B environment.
  • Escalate any areas of concern (skills gaps, potential problems) to senior management.
  • Incident logging through in house ticketing system.
  • Build strong relationships within the business to maximize perception of ICT Help Desk and its capabilities.
Requirement of the Candidate:
  • Previous on-site Technical support experience (1-2 years) in supporting Desktop, Laptop, Server and Network.
  • Excellent written and verbal communication skills, ability to work within a team and communicate at all levels.
  • High-level problem solving skills and a strong work ethic, with the ability to multi task and work independently.
  • Attention to detail and accurate recording of service delivery, incident resolution etc. and reporting skills.
If you think you have above skills and experiences, click 'Apply' button or send your resume to

To know more about this role please contact Alex Nguyen on +61 2 9223 9855 for a confidential discussion.

Only shortlisted applicants will be contacted for this role.