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Level 2-3 Tech Support (Japanese OR Vietnamese)

Job Details

Location
Melbourne
Salary
$70000 - $80000 per annum
Job Type
Full Time
Ref
JO-2009-542676
Contact
Samuel Fontana
Posted
18 days ago
On the lookout for the following:
2 x Japanese Speaking Level  2-3 Technical Support Specialist 
1 x Vietnamese Speaking Level 2-3 Technical Support Specialist
1 x Thai Speaking Level 2-3 Technical Support Specialist 

Responsibilities:
  • Provide telephone and email based post-sales technical support for our software products
  • Installation, Configuration & Management of MDM tool.
  • Software Distribution, Data Encryption, Corporate email configuration on mobile devices like iPhone, iPad, Android, WIN Mobile etc.
  • Manage, maintain, support, troubleshoot and optimize mobile solution presently in place while making suggestions and adjustments to future needs.
  • Participate in cross-functional teams and serve as the liaison for Customer Care.
  • Resolution of problem/request logs within contracted SLA targets and ensuring users are regularly updated.

Qualification:
  • Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field. 
  • Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)
  • Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
  • Minimum 3 years of relevant experience, exceptions for qualified candidates
  • Strong problem-solving abilities, Strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)
  • Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
  • Business Level proficiency in English Language.

Click "Apply for this job" to submit your CV or for more details, please contact Samuel Fontana on 03 9236 7745 or email me at samuel.fontana@talentinternational.com