- $70000 - $80000 per annum
- Job Type
- Full Time
- Samuel Fontana
- 3 months ago
2 x Japanese Speaking Level 2-3 Technical Support Specialist
1 x Vietnamese Speaking Level 2-3 Technical Support Specialist
1 x Thai Speaking Level 2-3 Technical Support Specialist
- Provide telephone and email based post-sales technical support for our software products
- Installation, Configuration & Management of MDM tool.
- Software Distribution, Data Encryption, Corporate email configuration on mobile devices like iPhone, iPad, Android, WIN Mobile etc.
- Manage, maintain, support, troubleshoot and optimize mobile solution presently in place while making suggestions and adjustments to future needs.
- Participate in cross-functional teams and serve as the liaison for Customer Care.
- Resolution of problem/request logs within contracted SLA targets and ensuring users are regularly updated.
- Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field.
- Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)
- Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
- Minimum 3 years of relevant experience, exceptions for qualified candidates
- Strong problem-solving abilities, Strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
- Business Level proficiency in English Language.