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Member & Senate Contact Officer

Job Title: Member & Senate Contact Officer
Contract Type: Contract
Location: Darwin
Industry:
Salary: 12-month contract - Darwin Based Role
Start Date: 2020-06-11
Reference: JO-2006-540395
Contact Name: Taliya Pagnozzi
Contact Email: taliya.pagnozzi@talentinternational.com
Job Published: June 11, 2020 12:45

Job Description

  • Darwin based role
  • 12-month contract
  • Attractive rate remuneration
​The Member and Senator Contact Officers (MaSCO) network provides timely and accurate information to: 
  • Members of Parliament (MP)
  • Senators
  • State and Territory Disability Ministers
  • Shadow Disability Ministers.
The MaSCO Program provides a primary contact point for all parliamentarians to seek information about our client, and receive referred constituent issues and complaints. The program informs parliamentarians and their staff about its progress in their jurisdiction. It provides our client with an insight and opportunity to resolve emerging and ongoing concerns of parliamentarians.

​The APS6 Member and Senator Contact Officer (MaSCO) will provide detailed technical, professional, policy, operational support and advice in relation to complex problems. It may be required to coordinate and assist in the strategic planning, program and project management and policy development that support the client's objectives.
The position has reasonable autonomy and accountability to exercise both initiative and judgment to interpret legislation and policy, in the application of practices and procedures to achieve outcomes within the functions.

Responsibilities may include but are not limited to:
  • Establishing and maintaining productive and professional relationships with allocated parliamentarians, their staff and agency leadership teams.
  • Providing parliamentarians with information on the purpose, scope and progress of the Scheme relating to their community and constituents.
  • Building confidence and understanding of the client's in parliamentarians and their staff.
  • Facilitating a timely response to parliamentarian enquiries and representations using appropriate regional processes for referral and resolution.
  • Recording details of complaints, enquiries, and engagement with local MPs and their staff.
  • Escalating complaints from constituents in accordance with established complaint handling processes.
  • Communication with participants and providers as required in managing complaints.
  • Coordinating input into briefings for the Minister and our client's Executive.
  • Facilitating other tasks as required by the Director and our client's Executives.
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