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Member & Senator Contact Officer

Job Details

New South Wales
Pay Rate- $51.50 per hour + super
Job Type
Jessica Abboud
24 days ago
Talent International are currently recruiting for a Member & Senator Contact Officer to work for a federal government agency based in Newcastle. This position is a full time contract role initially for 6 months with the potential of being extended and is paying an hourly rate of $51.50 per hour plus superannuation.

Key Responsibilities: 
  • Establishing and maintaining productive and professional relationships with allocated parliamentarians, and their staff.
  • Establishing productive and professional relationships with agency leadership teams.
  • Providing parliamentarians with information on the purpose, scope and progress of the Scheme as it relates to their community and constituents.     
  • Building confidence and understanding of the NDIS in parliamentarians and their staff.
  • Facilitating a timely response to parliamentarian's enquiries and representations regarding specific constituents using appropriate regional processes for referral and resolution of the issue.
  • Recording details of complaints, enquiries, and engagement with local members and their staff, and escalating complaints from constituents in accordance with the established Agency complaint handling processes.
  • Communication with participants and Providers as required in managing complaints.
  • Coordinating input into briefings for the Minister and Executives.
  • Facilitate other tasks as required by the Director and the organisations executives.

Essential Requirements:
  • Proven experience in engagement and communication.
  • Experience working with parliamentarians or ability to draw parallels with experience in similar roles.
  • Experience in working in a complaints management role.

If you can successfully demonstrate all the above, then please apply now. For further information, you may contact Jessica Abboud on 02 9223 9855 for a confidential discussion.