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IT Manager

Job Details

Location
Brisbane
Salary
$80000.00 - $100000.00 per annum
Job Type
Full Time
Ref
JO-2012-544399
Contact
Neil Mennie
Posted
3 days ago
Talent are currently seeking an IT Manager to join an established consultancy based in Fortitude Valley.
 
  • Full-time Salaried Position + Bonus Scheme
  • Centralized Office Location
  • Certification Pathway with Training Resources and Allowances

ABOUT THE COMPANY
This leading Queensland medium enterprise consultancy that provides SharePoint and Office 365 consulting services across Australia is looking for growth in early 2021 with a large pipeline of projects and increased client base to support.

ABOUT THE ROLE
This role will manage the day to day operations of the national support desk through best practice management and be responsible for the management of internal technology projects, software and applications. 

DUTIES
Delivery of internal systems and projects on agreed project timelines
Validation of receipt for 100% of submitted tickets
Ensure that the revenue and gross profitability of the practice is met / exceeded on a quarterly basis
90%+ resolution of submitted level 1 - 3 tickets within defined timeframes

SKILLS & EXPERIENCE
Technology:
  • Microsoft 365 Experience including: Azure AD, Intune, SCCM, etc
  • Microsoft Office 365 Experience including: Exchange, Microsoft Teams, OneDrive, SharePoint, Power Platform
  • Microsoft SQL Server / Services experience
  • Scripting capabilities in PowerShell, HTML, JavaScript.
  • Software development/support experience (C#/.NET/React) in Git/DevOps
  • Service Desk Experience, Autotask and Dynamics CRM a bonus

Interpersonal skills:
  • Develop client and partner relationships as a trusted advisor
  • Work with our consulting practices to generate/provide excellent customer service and support of technical deployments
  • Assist in the management, onboarding and offboarding of staff
  • Ability to manage junior staff in the processing and completion of support tickets across a range of technologies
  • Provide support for product and support demonstrations including pre-sales activities where required
  • Assist with the development of support proposals and presentations
  • Manage the scope, deployment and support of internal systems (i.e. Intranet, practice management system, financial system, etc)

BENEFITS
  • Dynamic work environment with a close-knit team
  • Bonus scheme following successful probation
  • COVID Safe workplace and monitoring
  • Career planning and progression
  • Certification pathway with training resources and allowances
  • A large open plan office with staff lounge, regular social events and plenty of great coffee shops and restaurants in the heart of the Fortitude Valley entertainment district

HOW TO APPLY
To find out more, please "Apply for this job" or contact Jackson Bruce on: jackson.bruce@talentinternational.com

For a list of all vacant positions, please see our website www.talentinternational.com