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Network Engineer - Voice

Job Details

New South Wales
Competitive Daily Rates
Job Type
Alan Dowdall
5 months ago

Network Engineer // Voice & Data // Incident Management
  • Level 1 coverage of Customer Incident Management.
  • Takes end-to-end responsibility for corrective maintenance of Network problems relating to customer services
  • Ensuring incident tickets are actively managed until resolution
  • Alarm Monitoring, Incident Localisation/Correction/Verification Interface with Service Desks regarding Sensitive/Secure customer services incidents.
  • Network incidents that affect regarding Sensitive/Secure customer services.
  • Interface with field services teams and 3rd parties
  • Working with 2nd Level for additional technical support.
  • Working with service providers when required
  • Perform other mandatory service functions when required.

Key Accountabilities      
  • Technically expertise in the Level 1 Sensitive/Secure Incident Management team, acting as the first escalation point for the team.
  • Adherences of KPI's and SLA's
  • Work with the reporting teams on SLA's around performance/incidents.
  • Provide Input on performance evaluations for the overall Level 1 Incident Management team.
  • Provide improvement ideas to management on the Level 1 Sensitive/Secure
  • Incident Management team.
  • Escalations internally and to third party organisations for resolution of services incidents.

Skills and background
  • Ability to relate to technology and have fast adoption skills.
  • Strong experience in the following technologies:
  • Voice & Data
  • Understanding of Signalling (ISDN User Part etc)
  • Enterprise Voice Product Knowledge - VoIP, Multiline
  • ITIL v3 certification
Strong experience with service desk, networks, infrastructure & operations; Breadth and depth in telecommunications networks both from a technology and services perspective


Expired job