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NOC Team Lead

Job Title: NOC Team Lead
Location: Victoria
Salary: South Eastern location, parking available
Start Date: 2018-02-21
Reference: JO-1802-516763
Contact Name: Carly Llorente
Job Published: February 21, 2018 09:00

Job Description

NOC Team Leader required to provide leadership and direction to ensure performance KPI's are met for the provision of reliable and predictable network performance.

This role is pivotal in providing high-level leadership to the Dispatch Centre (NOC) during mass disruptions and emergency situations

Key accountabilities
  • Lead the creation of an empowered and challenging team culture that delivers outstanding performance
  • Overall staff management & delivery of the project
  • Develop and maintain a close working relationship with the designated client representatives
  • Ensure the Contract Service Level Agreements contract KPIs specific to the operations and maintenance requirements are met or exceeded
  • Co-ordination of Incident real-time analysis, investigations and response effort for power and environmental network risks and hazards
  • Effective roster management, ensuring resourcing levels match workload demand
  • Primary NOC liaison for potential and declared incidents 24/7 which may result in a Severity 1 or Severity 2 network or service outage.
Skills and experience
  • Good technical understanding of network surveillance systems and alarm monitoring protocols
  • 12 months technical or people leadership experience with a sound understanding of the operations and maintenance environment in telecommunications technical service centre or utility industry.
  • Experience with trouble ticketing systems (Remedy preferable)
  • Understanding of networking using Cisco products
  • Understanding of Linux operating systems
  • Experience in engaging and influencing stakeholders at all decision levels
Apply now to secure an interview or call Carly on 9236 7704 for a confidential discussion.