Operations Lead

Job Title: Operations Lead
Contract Type: Contract
Location: Canberra
Salary: $110 - $130 per hour
Start Date: 2020-04-06
Reference: JO-2004-539376
Contact Name: Blake Willoughby-Thomas
Contact Email:
Job Published: April 06, 2020 16:55

Job Description

The Role

Our client has a requirement for an experienced Operations Lead work as part of a multidisciplinary team and will be a highly organised, dynamic, outcome orientated individual with excellent communication skills and operations management experience. You will lead a small team responsible for the establishment of a digital support and operations model

The main requirement of the position is a strong ability to engage in operational and strategic conversations with stakeholders to support delivery of outcomes. Specific tasks include:
  • Leading cross-agency engagement to define and agree key outcomes and deliverables.
  • Working closely with the Service Designer and User researcher to research and understand the key pain points and issues experienced by customers.
  • Working closely with front line operations staff and managers to gain a deep understanding of the internal blockers and pain points to good service delivery.
  • Providing guidance and input on the preparation of privacy related matters. * Ensuring alignment of the operational deliverables to the broader planning.
Skills & Attributes
  • Extensive experience as a successful Operations Lead.
  • Experience and understanding of operational processes and service management frameworks (ITSM, ITIL, etc) and governance frameworks and operations.
  • Experience and understanding of client support operations (i.e. service centres, escalation processes, incident management).
  • Knowledge and working experience of Agile product development, particularly Jira and working effectively in a multidisciplinary team.
How to Apply

Please submit your resume to Blake at Talent International by clicking the "APPLY NOW' button. Alternatively, you can contact Blake on 02 6129 6322 or for further information.

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