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Payments Officer(Mirabooka)

Job Details

"Competitive Rates on Offer"
Job Type
Prasanna Kumar
7 days ago
An excellent opportunity has presented for experienced Payments Officer Supervisor with to join an established team. This role will be both diverse and challenging and to support people within a specialised field

You will be responsible for a range of duties including:

Validating payment claims that are, for a range of reasons, unable to be successfully processed through the provider or participant portal. This work involves investigation and collaboration with staff across the Agency to assess the validity of payment claims and determine the most appropriate course of action.

As Payments Analyst you will:
  • Develop a thorough understanding of payment policies and processes
  • Identify the cause of payment issues and engage with a variety of stakeholders to determine the most appropriate course of action
  • Investigate and track complaints and disputed claims
  • Provide high quality customer service to internal and external stakeholders
  • Work within a team and ensure consistent approaches to issues resolution
  • Promote workplace practices consistent with Agency policy and in accordance with Australian Public Service values
  • Ensure knowledge of and compliance with legislative, financial and administrative frameworks, government decision-making processes and Agency guidelines and regulations
Skills and Personal attributes                                                     
  • Ability to provide accurate and objective advice to inform decisions based on the assembly, analysis and application of all available evidence.
  • Experience in a legislated and regulatory environment.
  • Ability to work collaboratively and transparently to help team achieve common goals.
  • Contemporary attitude to disability
  • Positive contemporary attitudes to people with disability.
  • Competency with IT systems.
  • Adaptable communication and interpersonal skills.
  • The ability to work collaboratively with internal and external stakeholders.
  • Experience with supporting people with a disability would be an advantage
If you match the selection criteria and are interested Prasanna Kumar by clicking the "APPLY NOW' button. For a list of all vacant positions, please see our website For further enquires please call 08 9221 3300.