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Process Analyst - Support

Job Details

Melbourne C B D
Job Type
Melissa Haddah
9 months ago
  • 6 month initial contract + (3-year program of work)
  • Melbourne CBD location
  • Attractive daily rate
Our client is looking for an experienced customer service operator who has ideally worked within a financial services organisation or tax related area.

Key responsibilities: 

The role will assessing the queries coming from staff, operations, frontline or customers.
Initial assessment of each case based on the priority and complexity attached to the specific scenario and then deciding on delegating tasks to Operations
Review of assessment performed by operations and ensure correctness of result to be communicated to internal/ external stakeholders
Timely and accurate communication with the internal/ external stakeholders associated with the case in a professional manner
Handling Customer Complaints end to end by gathering case history from various teams (operations, bank staff, frontline, various teams) and preparing formal responses accordingly 

About you: 
  • Strong analytical skills with the ability to lead information gathering, investigation efforts and implement change
  • Hands on project experience of working on FATCA and CRS legislations or any other legislation responding to customer queries and escalations
  • Experience in handling customer complaints
  • Strong understanding of taxation concepts in general - AU and NZ taxation experience preferred
  • Strong data analysis skills, enabling accurate interpretation of tax residency information collected over different channels and time-frames
  • Strong attention to detail particularly in review of compliance obligations
  • Ability to understand the needs of multiple stakeholders and respond appropriately to complex problems in short timeframes
  • Good working knowledge of excel 
  • Good to have skills - working knowledge of SQL and technical skills to be able to access various databases to fetch data to assess cases

Apply today!

Call Melissa Haddad on 9236 7732 or email 


Expired job