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Process Analyst

Job Title: Process Analyst
Contract Type: Contract
Location: Melbourne C B D
Industry:
Salary: Initial 6 month contract, CBD location
Start Date: 2019-09-17 00:00:00
Reference: JO-1909-534122
Contact Name: Carly Llorente
Contact Email: carly.llorente@talentinternational.com
Job Published: September 17, 2019 12:53

Job Description

Working for this large Melbourne institution you be part of a program that will deliver uplifted Customer Relationship Management (CRM) and Digital capabilities across people, process and technology.

Key accountabilities
  • Undertake analysis and specification of user stories to support development of a prioritised backlog
  • Support the development team in the delivery of the solution through story clarifications, refinement sessions, and development of acceptance criteria 
  • Development of 'future state' processes to support the transition of technology
  • Support the development of process models to identify impacts to business and technology operations and support change management efforts
  • Contribute to the development of Service Model Guides to assist in transitioning the solution to production implementation
Skills and experience 
  • Solid background in Process Analysis capabilities and experience in creating end to end process maps using BPMN
  • Ability to apply level 2 process architecture to clearly organise and capture all the processes impacted
  • Experienced in user story development, prioritisation, estimation and process definition
  • Work with product owners, technical teams and project managers to understand & document the final 'to be' processes that sit around system functionality that has been built
  • Work with change manager to create work instructions linked to process maps - this will inform the training documents
  • Previous experience working on a Salesforce implementation will be highly regarded 
To find out more about about this newly created role contact Dejan on 9236 7744, or apply now to secure an interview.