- End to end management of order processing using tools such as SAP and SharePoint
- Purchasing and sourcing support via vendor online ordering tools and other supporting systems and update as required.
- Manage order status and ETA during the fulfilment process. Ensure regular contact with account managers, sales managers and customers to confirm order status, ETA and problem resolution
- Monitor open orders, billing, inventory and other key reports to ensure monthly targets are met.
- Maintain current order backlog for the respective accounts and provide accurate forecast on delivery of goods
- Investigate and respond to customer queries in relation to order delivery timeframes and logistics