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Senior Process Analyst RPA

Job Details

Up to $850/day
Job Type
Petrina Hudson
5 days ago
The primary role of the Senior Process Analyst RPA is to provide leadership to the business process re-engineering initiatives across Networks & OW Satellite delivering Operational savings (Opex) and reduce demand for Capex, and create opportunity for new revenue streams.

You will also support innovation to ideate, consult and run sessions in an agile framework to assess opportunities for automation.This includes documentation of As-is business process, and work with the business on to-be process using for end to end automation using Artificial Intelligence & machine learning (AI/ML), documenting business requirements, writing user Stories, test cases for automation, monitoring of automation processes and preparing change management communication with identified business process subject matter experts.

Key accountabilities:
  • Operate as an advisor or business consultant and recommend process automation improvements.
  • Implement process improvement framework using Lean Six Sigma expertise for business automation initiatives.
  • Develop internal and external training materials.
  • Work closely with the automation delivery team and business stakeholders to improve operations of the automated solutions.
  • Work with business teams to simplify and improve operations by analyzing as-is processes and develop to-be process applying lean six sigma knowledge.
  • Work with the Automation team to analyse and assess automation feasibility as well as document business requirements, processes and work instructions.
  • Communication of automation processes to users with a change management plan and co-ordinate manual processing by users as required.
  • Work closely with the internal "Risk & Compliance' and "Regulatory & Legal' groups as well as the broader service operation to build processes and monitoring tools of key compliance requirements.
About you:
  • Lean Six Sigma (black belt), and 4 to 5 years experience in Process engineering & optimization
  • Bachelor's degree in Information Systems and Technology or equivalent combination of education and experience
  • Solid experience in telecommunications industry (Highly desirable)
  • Solid experience in Process improvement initiatives /transformation
  • Microsoft Share point development experience (2-3 years)
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