Service Designer

Job Title: Service Designer
Contract Type: Contract
Location: Melbourne
Salary: $ Neg. Daily Rate
Start Date: 2019-10-09
Reference: JO-1910-534834
Contact Name: Kylie McManus
Contact Email:
Job Published: October 09, 2019 17:39

Job Description

Our Client is seeking a number of talented Service Designers for contracts with long term potential to join Agile squad(s) tasked with improving the Participant and Provider Customer Experience.

Key Responsibilities
  • Collaboratively work on the execution of a roadmap of design-led initiatives that will enable the service outcomes of the program, including the research, analysis and identification of service challenges and opportunities, envisioning new service concepts and planning a program of work
  • Envision and communicate service concepts that illustrate all components and touchpoints of a new or enhanced service, leveraging contemporary design methods such as Human-Centered Design
  • Quantitative and qualitative User Research to develop current and future-state service enhancements
  • Journey mapping, business process mapping, design briefs, acceptance criteria, personas

Key Requirements
  • Human Centred Design, User Research. User Experience background
  • Personas and journey mapping
  • Highly developed ability to synthesise complex information and make decisions
  • Strong collaboration and ability to work in cross-functional Agile teams (other Service Designers, UX, Product Owners)
  • Fantastic communication skill snad ability to facilitate workshops with a range or external users (Particpants, Providers, Local Area Coordinators, Planners etc)  
  • State or Federal Government experience highly regarded
  • Experience/awareness of WCAG Accessibility standards highly regarded

Salary and Benefits
  • Melbourne West location
  • Long-term, rolling engagement
  • Flexible work arrangements and policies
  • Complex, multi-channel environment with Agile delivery structure
  • This is a fantastic opportunity to give back oto

For a confidential discussion, please contact Kylie McManus on 03 9236 7725 or alternatively you can submit your CV by hitting "APPLY NOW"

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