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Service Desk Analyst

Job Details

Location
Perth
Salary
$25.00 - $30.00 per hour
Job Type
Contract
Ref
JO-1908-533060
Contact
Simon Prue
Posted
12 days ago
IT Service Desk Analyst required for an initial 3-month contract role based in central Perth.

Role- To provide Level 1 and 2 customer-focused support services via the client's service desk.

Duties-
  • Answering calls and emails to the Service desk
  • Creating tickets for all calls and emails received
  • Providing troubleshooting assistance to users
  • Responding to request for information
  • Creation of bookings for virtual meeting rooms
  • Escalation of issues to level 2 where required
  • Completion of Daily checks
  • Completion of Ad hock requests

Required skills/experience
  • Technical or vocational ICT qualifications or Level 1 ServiceDesk  job experience
  • Sound conceptual, analytical and problem-solving skills.
  • Understanding of ICT networks and data communications
  • Experience and application of ICT Service Management Principles (ideally ITIL)
  • Microsoft Office experience
  • Experience in HP Service Manager or similar
  • Excellent telephone manner and good interpersonal skills
  • Good communication (written and verbal) and interpersonal skills.
 
To submit your application, please click the "APPLY NOW' button below and attach your C.V (in Word) If you require any further information please contact Simon Prue at Talent International on (08) 9221 3300 or simon.prue@talentinternational.com