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Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Contract
Location: Perth
Industry:
Salary: $25.00 - $30.00 per hour
Start Date: 2019-08-13
Reference: JO-1908-533060
Contact Name: Simon Prue
Contact Email: simon.prue@talentinternational.com.au
Job Published: August 13, 2019 14:51

Job Description

IT Service Desk Analyst required for an initial 4 month contract role based in central Perth.

Role- To provide Level 1 and 2 customer focused support services via the clients service desk.

Duties-
  • Answering calls and emails to the Service desk
  • Creating tickets for all calls and emails received
  • Providing trouble shooting assistance to users
  • Responding to request for information
  • Creation of bookings for virtual meeting rooms
  • Escalation of issues to level 2 where required
  • Completion of Daily checks
  • Completion of Ad hock requests

Required skills/experience
  • Technical or vocational ICT qualifications or Level 1 ServiceDesk  job experience
  • Sound conceptual, analytical and problem-solving skills.
  • Understanding of ICT networks and the data communications
  • Experience and application of ICT Service Management Principles (ideally ITIL)
  • Microsoft office experience
  • Experience in HP Service manager or similar
  • Excellent telephone manner and good interpersonal skills
  • Good communication (written and verbal) and interpersonal skills.
 
To submit your application, please click the "APPLY NOW' button below and attach your C.V (in Word) If you require any further information please contact Alice Tan at Talent International on (08) 9221 3300 or Alice.Tan@talentinternational.com