Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Contract
Location: Brisbane
Salary: Hourly Rate
Start Date: 2018-02-21
Reference: JO-1802-517063
Contact Name: Marissa Gough
Job Published: February 21, 2018 17:00

Job Description

Our Public Sector client based in Brisbane's CBD is looking for multiple experienced Service Desk Operators. The role will initially be offered on a contract for 3 months with strong chance of extension. For this Desk Support Officer role, you will have the ability to work independently and as part of a team to provide technical support to clients and general support to the Office. This client strives to be a high performing team and provide excellent customer service. 

Key responsibilities
* Provide high level, professional and technical knowledge and advice to assist a diverse client base.
* Responsible for receiving and handling requests for support and following procedures.
* Providing information for requests, ensuring resolutions and allocate unresolved calls.
* Data entry and maintaining records.
* Resolve specific customer problems through effective questioning, negotiation and conflict management to ensure customer satisfaction and a quality of service is provided to departmental clients.

Key requirements
* Minimum one year experience in high volume helpdesk support role for user technologies, personal productivity tools and business systems, and wireless and wired network services.
* Effective interpersonal and communication skills with a demonstrated client service focus.
* Demonstrated knowledge of Exchange, Active Directory, Windows Desktop, Data Network Communications, Mobile technologies (Iphone and Ipad) and LANDesk Service Desk software.
* Demonstrated problem solving and negotiation skills, ability to work and share knowledge and expertise in a team environment.
* Knowledge of Citrix, would be advantageous.

To apply please click apply or email Marissa Gough on for a confidential discussion.